Specialist Somerset coat maker moves premises to optimise online sales
Country Innovation, a specialist coat maker based in Somerset, will move into new premises in order to better support the new direction of the business,
The coat maker, whose customers include wildlife presenters Bill Oddie and Simon King, will move out of its current home in Congresbury to The Stables Business Park near Rooksbridge, half an hour down the road, where they will be moving three members of staff into the 600 sq ft Granary suite.
Founder Maria Chilvers said: "It’s a big move for us and we’ll be very sorry to be leaving Congresbury where we’ve made so many friends over the years.
"But ours is now almost entirely an online business: we really need premises where we can still have a showroom for those customers who drop in from all around the country (and even further afield) to see what we offer, as well as more space to focus on fulfilling the Internet orders we receive.
"The Stables gives us all the space we need, ultra-fast broadband to keep us in touch with our customers, and easy parking for distribution.
"It’s also only a few minutes from the M5 – making it easier for customers to see us – as well as for our suppliers to make deliveries."
Source: Insider Media South West
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A vital step in Country Innovation creating a successful showroom is to have an organised and effective visitor monitoring and management policy.
According to a visitor management white paper by Proxyclick, two out of every five people in the 2,000 US and UK workers surveyed claim their perception of a company or brand has been negatively affected by their experience in the corporate lobby or reception area.
Source: Time and Attendance UK
Our Management of Contractors and Visitors Software (MCVS) app allows visitors to book their appointments in advance in their browser. A confirmation email is sent to the visitor and to the person they are visiting (the host).
Once the visit is set up, it can be entered onto the host’s diary. This eliminates the possibility of a clueless receptionist turning someone away, or panicking unprofessionally as they try to ring the host to confirm.
For companies who don’t need or can’t afford a full-time receptionist, we can offer our Unmanned Reception App, otherwise known as the Self-Service Visitor Management App (SSVM). This app runs on any Android or iOs tablet and allows visitors to check themselves into their pre-brooked appointment without a receptionist needing to be present.
Whether checked-in by a receptionist or by themselves, once a visitor is registered in the building, they are also put onto the fire roll call list. This means that if a fire alarm sounds, the central system will print an up-to-date, real-time list of everyone who is in that building or zone. So even if the visitor has nipped to the loo on the way out of their meeting, they will not be overlooked or forgotten about.