Up to 150 new jobs to be created as contact centre firm sets up shop in Bournemouth

Time and attendance systems really come in handy when organizations are looking at going on recruitment drives, as is the case with contact centre business Echo-U, which is set to create 150 jobs in Bournemouth as part of its plans to expand into the South of England.

Newcastle-headquartered Echo-U was established in 2001 by David Blakey and Diana Bourke, and provides customer contact solutions across inbound and outbound call centres, social media and webchat channels. Its clients include DPD, Sage Plc, Sky and National Careers Service.

Mandy Holford has been appointed as director of customer services with responsibility for overseeing the expansion. She said: "Having previously taken three contact centres from inception through to fully-functioning thriving divisions, I am looking forward to establishing Echo-U’s presence in the south, as we continue to deliver on Newcastle’s success, develop the new team and expand our client portfolio to support businesses in Dorset and the surrounding areas."

Diana Bourke, Echo-U’s managing director, added: "The Echo-U team is our best asset and to be able to welcome Mandy as part of this is fantastic. Launching Echo-U South is an exciting and ambitious milestone for us and Mandy’s role is pivotal to its success."

Every firm that plans to take on more staff in a solid and sustainable manner should also consider the implementation of a solid and reliable workforce management system, and this is exactly where Time & Attendance South West can help.

Whether we’re talking about simple access control solutions or more complex systems, also including extensive Time and Attendance features, Time & Attendance South West has the necessary expertise to provide customers with a complete and comprehensive bespoke solution, that will perfectly fit their requirements.

Our advanced smart card time and attendance system includes European Working Time Directive checking and reporting, ensuring that your company remains compliant with both regional and national legislation.

Furthermore, the system also offers a series of additional features employers would certainly find handy, such as Weekly Clock Card, Payroll Summary, Absence Summary, Fire Roll Call or Shift Swapping.

If you’d like to find out more about the extensive range of solutions supplied by Time & Attendance South West, just get in touch with our dedicated product team, they’ll be more than happy to answer any and all queries you might have.